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MISI Support
Please use the following list to browse through our list of MISI support categories .
Please fully read through the support categories before contacting support.
This page is currently being updated, please check back shortly for a full list.
Selling on MISI
›› Shop Followers
›› Feedback
›› Shop Tools
›› Sold Items
Fees
What are the Charges for Selling on MISI?
Non Payers
What do I do if the buyer has not paid?
Why is my sold item showing as unpaid when I have received payment?
Postage
Why is my buyer being charged extra postage in paypal
›› Selling
Images
My image will not upload why?
Why does my image appear cropped?
What format should my images be in?
Can I have more than one shop?
How will I be notified and paid for a sale?
How secure am I as a Seller?
How do I upload images to my listing?
Listing
Why is my formatting not carried over from word?
How do I edit a listing?
Can I make my listings in-active / Set to holiday mode?
How do I list an item?
What can I sell on MISI?
Non UK Sellers
Im a non UK resident can I still sell on MISI?
Shop Layout
How do I change the thumbnail that shows in my shop and on MISI listings?
How do I Upload an Avatar for my Store?
Uploading a Banner to your Store
How do I get Artwork for my shop?
Buying on MISI
›› Buyers Security
General
How Secure am I as a Buyer?
›› After sales support
Feedback
How do I leave feedback for my product
My Purchase
How do I track my order?
›› Pre sales support
General
Forum
Cant Find what you are looking for?
Please make sure you read through our knowledge base above before submitting your issue.
Please also note that you will be placed in a queue we will try to get back to you as soon as possible however during busy periods this may take a little longer depending on the urgency of your request.