Shipping

I post items on Tuesdays and Saturdays only. Exceptions can be made so please ask.

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Within UK items are sent via First Class post.
Outside UK items are sent via Air Mail Small Packet.
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If you would like postal insurance PLEASE INFORM ME in the notes section when you pay. I will let you know by return email how much EXTRA cost this will be. I cannot be held responsible for missing packages or damaged goods. I ALWAYS obtain a proof of postage certificate.
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I am not responsible for any damage which occurs during transit but I will ensure that I pack and wrap any purchases in a way to minimise any risk of possible damage.

Refunds and Exchanges

If you are not delighted with your purchase I will replace it with something else of your choice to the same value or I will refund you the price you paid. I will NOT refund any postage/packing/shipping costs.
N.B Please ensure you obtain a proof of posting if returning item(s)
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RETURNED GOODS will need to be received by myself within 14 days of receipt in the same condition they were sent out (unless damaged in transit) Please let me know upon receipt if damaged via email, rachaelknits[!at]yahoo.co.uk.

Additional Policies

All cheques need to be in Pounds Stirling and will need to  clear through my Bank before I send out any goods.

***Please ensure that the address you have registered with PayPal, corresponds with the one you have registered with MISI. I will not 'guess' which address to post to. If I have to email and ask, you may delay the posting of your purchase(s).
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I always weigh my goods and look up the postage prices where possible. Please understand that the 'Shipping' price also includes 'Packaging' costs.
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Please note;
If you are requesting an item to be knitted in a different colour, pattern or something I don't currently have 'in stock' I reserve the right to make a small additional charge. I will ALWAYS inform you of the price before you agree to buy.
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I am not responsible for any taxes or import taxes/charges.